By accessing and using this website, you are agreeing to follow and abide by the Terms set out below. If you do not wish to accept any new terms and conditions after we have given notice, it is advised that you should not continue to use this Website.
This website is set up to use a secure payment gateway for debit and credit cards, powered by PayPal. all orders will only be processed on receipt of full payment. All prices are quoted in £ sterling and includes VAT where applicable.
Personalised orders take up to 5-10 working days but this is only approximate, unfortunately delays do occur so Please bare with us we will do our best to keep you informed of any delays however if you have any question or concerns please send us a message. allow up to 1 week for all other items. Our busy periods are bank holidays and the 6 week holidays, we will be working manically in store to get all orders out asap but please expect waiting times to be longer. If you need an item urgently, please do contact me in advance and I will try to help if I possible.
The Products you order will be sent to the address you give at time of placing the order. If any of the details you have given in your delivery address are incorrect I accept no liability for your goods if you do not receive them. If you require your order to be sent to a different address after it has been returned then there may be a charge for posting it out again.
You may specify a delivery address, which is different from your billing address, if, for example, you would like the products sent directly to the recipient.
All soft toys and items of clothing are posted using 1st or 2nd Class Royal Mail. A signature will be required for delivery, this will act as proof of delivery. If you have not received your items, please get in touch for a tracking number and check your local sorting office.
In the event that I reproduce an item for you, I reserve the right to charge up to 100% of the sales price of the reproduced product.
I reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item.
This policy does not apply to personalised goods, which are exempt from the right to cancel.
If you need to cancel you order for non-personlaised items for whatever reason you can do so for most items within 3 working days, but this does not apply to items we have created personally for you including personalised items. You can notify me of a cancellation via email at within 3 working days and before the goods have been dispatched. Where items have already been created and dispatched you must return them in accordance with the Returns policy below.
When you receive your draft design it is your responsibility to fully check all details and colours, if there are any mistakes please let me know. If there is a mistake and you don't make this known to me and agree your design then Farrahs Baby Wear carries no responsibility for the mistake. Once an item as been embroidered there is no way of changing or making any alterations, you will be required to make a new full price purchase plus postage.
Returns and Refunds
If you are not completely satisfied with the goods, simply get in touch, we will try to help were we can.
The item is your responsibility until it reaches us. For your own protection, I recommend that you send the parcel back to me using a delivery service that insures you for the value of the goods, as I cannot be held responsible for items damaged or lost in the post.
Your rights to return the goods to me will not apply in the following circumstances:
•Any products that I have made, personalised or customised specifically for you
•If you have made a spelling mistake on your order and it has been sent for production
By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns or exchanges
If the item you received is faulty, please contact myself quoting your order number, your name and address, details of the product and the reason for return, we will do our best to rectify the issue asap for you.
Legal Disclaimer and Copyright
All content on this website is Copyright 2016 to Kelly & Russell Winter trading as Farrahs Baby Wear and no part of this website including photographs may be used in any way without prior written consent from us
Farrahs Baby Wear is committed to protecting your privacy as a visitor to this website. To visitors we offer this pledge: We will not sell, disseminate, disclose, trade, transmit, transfer, share, lease or rent any personally identifiable information to any third party not specifically authorised by you to receive your information except as I have disclosed to you in this Privacy Statement
When you send an email from this website, you will provide certain personally identifiable information including your email address. At anytime, if you wish to no longer receive correspondences via email, please contact me via the address listed on the site under the Contact link
Third Party Links
Changes in this Policy
Farrahs Baby Wear reserves the right to change this Policy without providing you with advance notice of any intention to make the changes